FAQ - Click2Mail

No. At this time, users can't change the font used on the recipient information or return address. We are working on adding this feature. The recipient information and return address are printed in News Gothic MT. The recipient information is an 8 pt font and the return address is a 6 pt font. If you have any additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.

No. Return addresses are text only and prepositioned by Click2Mail. Graphic or image-based return addresses cannot currently be used with Click2Mail. Logos may be placed anywhere else on your document. If you have any questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern. 

Yes. MOL Pro has an easy to use mail merge feature. If you have additional questions, please contact Click2Mail support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern. 

Click2Mail uses various fraud detection security systems to verify that the card is being used by an authorized user. Some of these methods include Address Verification Systems (AVS), Card Code Value (CCV) and other hidden Fraud Alert Systems. AVS - Address Verification Service The Address Verification Service (AVS) is a security system designed to combat one of the most common forms of online credit card fraud. AVS compares the billing address information provided by the customer with the billing address on file at the customers credit card issuer.

  Click2Mail uses a sophisticated process to route your mail pieces by individual ZIP Code to the closest production site to your recipients. This results in your order being produced at one or more of our regional production sites. Click2Mail production sites are located in Florida, Illinois, and Michigan. There are some mail pieces and mail classes that can only be mailed from some production centers. For instance: Certified mail pieces will only be printed and mailed from our Illinois and Michigan production centers.

The USPS gives mailers postage discounts for presorted mailings. These discounts are based on the concept of work sharing. Presenting presorted mail that meets automation and barcode requirements enables bypass of one or more of the Postal Service's sorting operations. This bypass represents savings for the USPS in processing costs and forms the basis of the discount that's passed on to mailers who present mail meeting these requirements. To obtain presort rates, mail must be sorted by ZIP Code, bundled, labeled and trayed (letter mail) or sacked (flats).

Mail recipients have choices, too. Some consumers do not want to receive unsolicited mail. If a consumer wishes to explore their opt-out options, they should visit https://dmachoice.thedma.org/. DMAChoice.org is a consumer portal developed by the Direct Marketing Association that houses MPS (Mail Preference Service), the 36 year old DMA service that enables consumers to express their preferences regarding the suppression and, more recently, the modification of direct mail marketing solicitations.

Click2Mail exists to enable the sending of real postal mail by anyone on the internet. Using our Mailing Online service is fast and easy. Here is our working model simplified in 6 basic steps: If you have any additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.

Do not submit your order unless you are satisfied with the proof. Once you approve a set of proofs for mailing and submit your order, you are responsible for any formatting, spelling or merge errors that appear in that proof. Call Click2Mail Customer Support at 866-665-2787 for assistance if you are not satisfied with your proof. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.

There are multiple an address might be considered non-standard. Some of the most common: 1. The address is located in a new subdivision, on a new street, or in a new building. 2. The person living at the address has opened a PO Box. In this case, the home address becomes non-standard and the PO Box is standard. 3. The apartment number or house number falls out of the numeric range established for that street or is missing.

Click2Mail's Mailing Online is a browser-based tool for creating, personalizing, printing and delivering a wide variety of mail pieces directly from your desktop. You just load your list, compose your message, and Click2Mail it. We print, finish, post, and deliver your mailing quickly and economically. 

Non-mailable addresses are the ones we can't mail because they're incomplete. Frequent causes of non-mailable addresses include missing primary street address, city or state information. Non-mailable addresses have to be deleted from your mailing list before you can submit a job. 

A project is a collection of related mailings. Some people call projects "campaigns". If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern. 

For print and mail non-EDDM jobs, Click2Mail offers up to three production time options: Next Day, Within 3 Days and Select a Mailing Week. EDDM jobs can be mailed next day, Within 3 Days and Within 7 Days. Unless you scheduled a job to mail on a specific date, next day orders placed by 8 PM Eastern are printed and mailed on the next USPS business day. USPS business days are defined as every day except Sundays and federal holidays.

The estimated delivery time for First-Class Mail® is 2 to 4 postal business days, but does not provide the benefit of a guarantee like Express Mail® service offers. If expected First Class Mail® or Priority Mail® has not arrived within 5 postal business days from its date of mailing, you can: Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your concern, OR Visit the Postal Inspection Service website and complete a mail loss report.

Sometimes mail can't be delivered. This happens for a variety of reasons, but it usually happens because the recipient has moved. This is minimized when you use Click2Mail because we compare your addresses with the USPS National Change of Address (NCOA) database. If your list contains a record that has an active change of address on file, that address is used for mailing. Changes of address expire and sometimes recipients don’t file one with USPS.