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How do I start planning my EDDM® Retail mailing?Any form of marketing requires advanced planning, and EDDM® mailing is no exception. Think about these things before executing an EDDM® mailing:  Geography - which neighborhoods do you want to target? EDDM® mailings are sent to carrier routes, which are literally a mail carrier's delivery route. Use the USPS EDDM Online Tool to search for carrier routes within a radius of an address. You can also enter zip codes to view carrier routes directly from the map, or view them in list form.
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Do it Yourself - We print, you prepWith the Do it Yourself option, we print your mailpieces and ship them to you, along with complete preparation instructions and printed copies of your USPS documentation; you do the counting and bundling by carrier route and then drop the mail at the local Post Office. We make it easy, and you'll save up to 3 cents per piece by doing it yourself. If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.
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Select Carrier Routes from USPS Mapping ToolClick here to visit the USPS EDDM mapping tool. Use this tool to view carrier routes for the purpose of sending Every Door Direct Mail.
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How to Find your USPS® Customer Registration ID (CRID)The USPS® Customer Registration ID (CRID) is a unique number that identifies a specific business location involved in a mailing. The CRID is required for EDDM orders. If you don't have a CRID, you can register for one here: https://gateway.usps.com/eAdmin/view/signin. If you already have a CRID, locate it in your Business Customer Gateway account by following these instructions. Go to https://gateway.usps.com/eAdmin/view/signin and log in. 2. After logging into USPS Business Customer Gateway account, click "
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Is there a minimum and maximum volume for each EDDM® mailing?There's both a minimum and a daily maximum. You must mail at least 200 pieces and to at least one carrier route every time you mail, so the minimum number of pieces required is the number of active deliveries on a single carrier route, but not less than 200. The maximum number of pieces is 5,000 per Post Office, per day. There is also a limit of five 5-Digit ZIP Codes per EDDM® mailing.
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Does EDDM® Retail require any USPS permits?No. USPS postage permits and the annual fees associated with them are not required to use EDDM® services, but program registration with USPS is required. Registration is free. To register and obtain the required Mailer ID (usually referred to as a CRID), visit the USPS Business Customer Gateway. If you have any additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.
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What size EDDM® Mailers are you offering?Click2Mail is offering EDDM® mailers in the following sizes: 6.25" x 11" 8.5" x 11" 6.5" x 9" 7" x 10" 8.5" x 12" 12" x 4.5" (12" x 9" with a vertical fold) If you have any additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 am to 8 pm Eastern.
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Can I use my existing USPS permit and trust account with EDDM® Retail?No. EDDM® Retail does not allow the use of permit trust accounts. If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 orsupport@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.
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How fast are EDDM® orders printed?EDDM® orders are printed the next day, in 3 days or during the production week you choose when you configure the job. You can schedule printing jobs further in advance by selecting future mailing weeks. If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com.
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EDDM® Service LevelsClick2Mail offers three levels of EDDM® service. You select the service level during the EDDM® order process. Levels and descriptions are listed: You Prep & Mail Locally - we print the high-quality mail pieces and USPS required paperwork. We ship the pieces directly to you. You bundle the mail pieces and take it to the USPS retail post office location that will deliver the pieces. This is the least expensive option.
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What are the EDDM® file requirements?There is no file size limit, although we recommend 5MB or less. The recommended image resolution is 300 dots per inch (dpi). The minimum image resolution is 150 dpi. The following file types can be uploaded to Click2EDDM.com: .PDF .PUB .DOC, .DOCX .PPT, .PPTX .ODT If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.
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Priority Mail © Tracking: Open and Distribute for EDDMWhile individual EDDM® mailpieces aren't tracked by the IMb barcode, they can be tracked up to the point of receipt by the delivering post office. This is done by tracking the Priority Mail© label number. If you have recently submitted an EDDM® mailing, you may have received a Priority Mail© tracking number. To determine when your EDDM® mail is delivered to the delivery post office or “Opening Unit”, click on the link in your account or go to https://www.
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How is postage paid on EDDM® Retail mailings?If you order EDDM® from Click2Mail and select We Prep & Mail as a service option, postage will be paid to Click2Mail during checkout. We will include a meter strip with your EDDM® mailers. If you select We Prep & You Mail or You Prep & Mail, you will pay the postage directly to the USPS when you deposit your mailers. If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.
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What kind of mailpiece can I create and send using EDDM® Retail?USPS requires that EDDM® mailpieces qualify as flat-size "Saturation Standard Mail", a specified USPS-defined format. Click2EDDM offers EDDM® mailers in six sizes: 6.5 x 9, 6.25 x 11, 8.5 x 11, 8.5 x 12, 7 x 10 (folded) and 12 x 4 (folded). Free templates are available here. If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mail.com. Our hours of operation are Monday - Friday, 9 AM to 8 PM Eastern.
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What is Every Door Direct Mail® (EDDM)?EDDM® is a simplified direct mail program developed by the USPS for local retailers and other location-based businesses that want to market by mail to households and businesses in a specific neighborhood. EDDM® permits mailing to every delivery unit on a carrier route without an address list. EDDM® mailpieces do not require a name or address because every delivery point on a specified mail carrier's route receives a mailpiece addressed to "
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Why do all the images in my template appear black?You're probably using Word on a Mac. The fix is simple. After you download the template, save it to the version of Word that is on your device.